Complaints Policy

We always endeavour to provide the best service from our staff and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to rectify any issues you have, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.Upon completion of the works carried out please inspect that everything has been installed to our usual high standards.In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact on 0117 456031 or via their website

Our Procedure
Either call us on 01623 515 793 and speak to a member of staff in the office.

Or write to us at:
121 Mansfield Road
NG17 4FL
(please request proof of receipt if posting)Or email We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Solutions Bathrooms & Kitchens is a trading name of Direct Plumbing & Heating Supplies Ltd | Company No. 02931324 | Vat No. 598516779